1.1.2. Problem Solving Skills

• Solving the problems that arise when communicating with the elderly shows individual differences, just like conflict resolution. In order to use a positive problem-solving strategy similar to the compromise style mentioned in conflict resolution, it is useful to pay attention to the following points:
• Realize your problems.
• Accept that problems are inevitable.
• Believe that problems are solvable.
• Remember that solving problems requires time and effort.
• Think about the reasons for your distress.
• Gather information about the problem.
• Evaluate environmental factors related to the problem.
• Assess the people’s share of the problem. Generate options regarding the problem.
• Evaluate the pros and cons of the options.
• Remember that even if you decide on an option, it may not solve the problem. As an elderly caregiver, do not dwell on problems.
• Do not engage in matters that are not related to your authority. Don’t take on every problem.
• Do not immediately blame yourself and others.
• Don’t run away from problems.
• Don’t think you can mediate.
• Do not describe the options as good-bad, beautiful-ugly.